Refund Policy
A 100% refund will be given for activities cancelled by the Lobster Jo's. Refund fees are applied based on how soon a camp or activity starts after the withdrawal date. To minimize refund fees, please be aware of the timeframes listed below and the exception for medical reasons:
If you make your cancellation request:
15 days or more before the start of the program: 90% refund
5 to 14 days before the start of the program: 50% refund
Less than five days before the start of the program: We will not give refunds for withdrawals or cancellations made less than five days before the start of the enrolled camp.
Medical reasons for cancellation
If your camper has a medical emergency or becomes ill, please let us know as soon as you can if this will affect participation in the registered camp or activity. A doctor’s note may be required to process your refund. If a participant cannot transfer to a later camp, a 90% camp refund will be applied.